When you visit Brae, you’ll notice some changes. These have been implemented to keep you safe, in line with the Victorian State Government’s Hospitality Industry Guidelines for coronavirus (COVID-19).
There will be fewer guests and strict seating arrangements. Maximum guest numbers, density and distancing are now tightly regulated. Signage will be displayed showing allowable guest numbers and new hygiene protocols. The name, mobile number and postcode of each guest will be requested and held for a period of 28 days to assist with contact tracing. Guests showing signs of illness will not be allowed entry. An electronic wine list will be in circulation, sanitised between uses, which will also be available to view prior to your visit. Paper menus will be single-use. Your coat will be stored hygienically in our cloak room on a sanitised coat hanger in a single-use biodegradable plastic cover. Credit card payments only will be accepted with EFTPOS machines sanitised between uses. 70% alcohol gel hand sanitiser will be available at the restaurant entrance and at each table. Team members will be wearing face coverings and you’ll notice us cleaning and sanitising surfaces, frequent touch points and our own hands much more often.
We’re also staying safe in ways you won’t notice.
New processes and more frequent schedules are in place for cleaning and sanitising throughout the restaurant and guest suites, including all surfaces and touch points, using eWater Systems cleaner and sanitiser. Heating and air-conditioning systems have been serviced to ensure proper fresh air flow. All team members have completed the Victorian Government Hospitality Industry Guidelines for Coronavirus (COVID 19) Return to Work Training. The health of team members is monitored and recorded via daily temperature and health checks and they are encouraged to download the COVIDSafe App to assist with contact tracing. Team members are not permitted to be at work while showing signs of illness.
Please help us keep you and others safe when you visit.
Please follow the advice of authorities and stay home if you are feeling unwell, or if travelling from a government declared coronavirus hotspot. Wear a face covering on arrival and while moving through the dining room and remove it only when seated. Arrive on time for your reservation so density restrictions can be met. Sanitise your hands before entering the building, after each course and after returning from the bathroom. Maintain a distance of 1.5 meters between you and other guests at all times. Remain seated throughout your meal, except to visit the bathroom and please consider downloading the COVIDSafe App, before you leave home, to assist with contact tracing.
If you have any queries or concerns about our COVID-19 processes, please make contact with us at firstname.lastname@example.org.
We look forward to seeing you soon.